Upgrade to Prinergy 3.1.0.5c fails with a Permission Denied error [ID: 82196]


Product		Kodak^® Prinergy^® Connect^™, version 3.1.0.5

Error		`ERROR: Update Prinergy Update 3.1.0.5 c installation failed! *** 12-Apr-2008 14:36:45 ERROR: Cause: exceptions.OSError [Errno 13] Permission denied: 'E:\\Temp\\~1044-7131\\SystemCheckTool.ZIP.exe'`

Symptoms		When you attempt to upgrade to Prinergy 3.1.0.5c, the error message appears.

Cause		The AVG Anti-Virus software from AVG Technologies is running. Prinergy does not support this virus protection software.

Solution		Disable the Resident Shield feature in the AVG Window. For the detailed procedure, locate the appropriate documentation from AVG Technologies at http://www.grisoft.com/ww.download-documentation.

Keywords		virus, upgrades

Technical contact(s)		Amy Chan
Submitted by		Brian Wiebe
Date submitted		14 Apr 2008