Product

Platform

Macintosh^® and Microsoft^® Windows^®-based client computers

Operating system

Microsoft Window 2000, Windows 2003, and Apple^® Mac OS^® X 10.5

Error

Symptoms

To reproduce the problem:

1. In Prinergy 4.0.2.2e, create a job and open it in Job Manager.
2. From the Job Manager menu, select Job > Manage Job/User Favorites.
3. In the Manage Job/User Favorites dialog box, in the Select Process Templates to Add directory, highlight a process template.
4. In the right pane of the Manage Job/User Favorites dialog box, select the User Favorites tab, and click Add.
   The process template appears in the User Favorites directory.
5. Click OK.
   The error message appears. (Workshop does not stop responding.)

This problem also occurs when you try to modify a job by selecting View Columns, then CTRL+R (COMMAND+R), or when you select Refresh View in Workshop.

Cause

Solution

1. Remove the share named C from the C:\ root volume of the Prinergy primary server.
2. Restart Prinergy.

PR #

Keywords

Technical contact

Malcolm Kenning

Submitted by

Malcolm Kenning

Date submitted