Product

Kodak^® Prinergy^® Connect^™ version 4.x

Error

Symptoms

When Prinergy Archiver tries to retrieve a job, the error message appears. The archive medium is listed in the Removable Storage Manager (RSM) with a status of Idle, Allocated, and you can run NTBackup successfully to retrieve the job and catalog the tape.

Cause

Two Archiver JTPs are configured, one on the primary server and one on the secondary server, and the tape library is configured on the secondary server.

Prinergy Archiver uses the archiver JTP on the primary server to locate the RSM database. Since the tape library is configured on the secondary server, Archiver does not find any tape.

Solution

1. Remove the Archive/Retrieve JTP and Purge JTP on the primary server and the secondary server:
1. On the primary server, start Prinergy Administrator.
2. On the Processes tab, right-click the Archive/Retrieve JTP and select Remove JTP.
3. On the Processes tab, right-click the Purge JTP and select Remove JTP.
4. Repeat steps a-c on the secondary server.
2. On the server where the tape library is configured, create an Archive/Retrieve JTP. On the Processes tab, select JTP > Add JTP > Archive/Retrieve.
3. On the server where the tape library is configured, create a Purge JTP. On the Processes tab, select JTP > Add JTP > Purge.
4. On the primary server, click the Processes tab and check that there is only one Archive/Retrieve JTP running and one Purge JTP running.

Keywords

Technical contact

Amy Chan

Submitted by

Amy Chan

Date submitted