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Not all JTPs appear on the JTP tab when Prinergy Administrator is running

Product

  

Kodak® Prinergy® Connect™ (all)

Error

   In DiagView: E 12May08 12:50:39.438-PDT [4500.5888] JJ AraxiLab PMainDirectoryD
LCMN_ExceptionInfo.cpp(483): LCMN_ExceptionInfo::UnhandledExceptionFilter,
dumping unhandled exception...

Microsoft C++ exception < class COMN_UnrecoverableException @05E1F4F0 > thrown
from instruction address 7c59bcb1:

code = 1000000
developer-speak message = 'Successfully read Path=SYSTEM and Value=, but the value
is NULL.'
localized message = '( code = 1000000 )'
at 7C59BCB0=KERNEL32.dll!RaiseException+86
at 7C359AEC=MSVCR71.dll!_CxxThrowException+52
SymGetSymFromAddr error 126 at 0042B418=PMainDirectoryD.exe!0042b418()
at 0040B113=PMainDirectoryD.exe!0040b113()
at 005234F1=PMainDirectoryD.exe!005234f1()
at 00523A9E=PMainDirectoryD.exe!00523a9e()
at 7C349564=MSVCR71.dll!_endthreadex+160
at 7C57B3BB=KERNEL32.dll!lstrcmpiW+183

Symptoms

  

Not all JTPs (approximately 50% of them) appear on the JTP tab when Prinergy Administrator is running. (The main directory daemon stops responding.)

Cause

  

The name of the Prinergy primary server is missing in the NodeList registry key.

Solution

  

  1. On the Prinergy primary server, open the Registry Editor (Start > Run > regedit).
  2. In the Registry Editor, locate HKEY_LOCAL_MACHINE\SOFTWARE\Creo\Araxi\Settings\Default\System\NodeList.
  3. Right-click NodeList, and select Modify.
    The Edit String dialog box appears.
  4. In the Edit String dialog box, in the Value data box, type the name of the Prinergy primary server.
  5. Click OK.
  6. Close the Registry Editor.
  7. Restart the server.

Keywords

  

Administrator, JTPs, upgrades
Technical contact(s)
   Amy Chan
Submitted by
   Fabian Warkalla
Date submitted
   12 May 2008

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