Product

Platform

Client computers

Operating system

Microsoft^® Windows^® XP

Symptoms

When the user tries to install Prinergy Workshop version 4.0.2.x, after the first window (displaying the message InstallAnywhere is preparing to install) closes, the installation wizard does not appear. No error message appears, but Workshop does not install.

Cause

The customer has deleted or modified fonts (probably Arial) that are needed to display the installation wizard.

Solution

1. Locate a computer running the Windows XP operating system that has the original Microsoft font set installed.
2. Copy the fonts (C:\Windows\Fonts) to the computer that has the deleted or modified fonts.
3. Install Prinergy Workshop again.

Keywords

Technical contact

James Bredenhof

Submitted by

Thorsten Woelfel

Date submitted