Product

Kodak^® Prinergy^® Connect^™ 4.0.2.3

Symptoms

After an upgrade to 4.0.2.3, you run the list command in the PPU. No installed upgrades are listed. You cannot upgrade or downgrade Prinergy on the primary server.

Cause

The PPU database is damaged.

Solution

Use the backup copy of the PrinergyUpdates.db file:

1. On the primary server, locate
   %AraxiHome%\CreoAraxi\Data\patches\.
2. Copy the backup copy of the PrinergyUpdates.db file to the %Araxihome%\Support\Patches\Admin folder.

If this backup file is damaged, you must manually update the PPU list:

1. On the secondary server, locate %AraxiHome%\support\patches\admin\.
2. Copy the PrinergyUpdates.db file to the same folder on the primary server.
3. Open the file in Notepad and replace all secondary server names with the primary server name.
4. Save the file.

Keywords

Technical contact

Amy Chan

Submitted by

Fabian Warkalla

Date submitted