Cannot access Queue Manager in Prinergy Workshop on a Mac computer


Product		Kodak^® Prinergy^® Connect^™ version 4.0.2.3

Error		`The proxy for workflow processor Director had an unexpected failure. Choose to reload the workflow processor proxy or leave it disabled.`

Symptoms		A user cannot access Queue Manager in Prinergy Workshop from a Mac^® computer, but other users can log on to Workshop on the same computer and use Queue Manager. The user can access Queue Manager by logging on to Workshop on a different Mac computer.

Cause		Unknown

Solution		Delete the user preferences: Locate the user preferences: On a Mac computer: MacHD\Users\<CurrentUser>\Library\Application Support\Kodak\Workshop On a Microsoft^® Windows^® computer: C:\Documents and Settings\<CurrentUser>\ Application Data\Kodak\Workshop Find the file called <username>.props (where <username> is the affected user), and delete it. Repeat this procedure for other workstations and users that have this issue.

Keywords		Workshop, Macintosh

Technical contact		James Bredenhof
Submitted by		Alex Marinets
Date submitted		25 Jun 2008