Product

Kodak^® Prinergy^® Connect^™ version 4.x

Symptoms

You attempted to upgrade Prinergy, but the PUpdate installer won't start.

Cause

You are running the AVG^® antivirus software.

Solution

Disable the AVG software temporarily.

Note: AVG software is not qualified for use with Prinergy. You should install the Symantec™ Endpoint Protection antivirus software on each of your Kodak workflow systems.

Keywords

Technical contact

Amy Chan

Submitted by

Fabian Warkalla

Date submitted