Product

Kodak^® Prinergy^® Connect^™ version 4.0.2.2e

Operating system

• Microsoft^® Windows^® 2000 Server
• Microsoft Windows Server^® 2003

Symptoms

The customer outputs JPEG for hard copy proofs at 144 dpi, but the Adobe^® Photoshop^® software reports the resolution at 72 dpi. The resulting proofs are scaled to twice the expected size. The pixel dimensions are correct.

Cause

The PFWK_WriteExtendedJPEGTags registry value is not set correctly.

Solution

Locate the HKEY_LOCAL_MACHINE\SOFTWARE\Creo\Araxi\
settings\default\PFWK\ registry key, and set the PFWK_WriteExtendedJPEGTags value to True.

Note: After you change this setting to True, JPEG images may be inverted in graphics software other than Photoshop and Adobe Illustrator^®.

PR #

Keywords

Technical contact

Ken Boyle

Submitted by

Ken Boyle

Date submitted