Product

Operating system

Windows 2000 SP2

Background

If for some reason, the automatic uninstall on the Prinergy Evo server does not remove the Prinergy Evo server software follow this procedure to manually remove the software.

Requirements

Before starting this procedure, backup the Prinergy Evo server computer system , including the registry. See the Windows documentation on how to back up your computer's system. Do not proceed with this procedure if you do not know how to back up the computer system or do not know how to edit registry settings.

Procedure

To manually uninstall Prinergy Evo:

1. On your Prinergy Evo server desktop, select Start>Programs>Prinergy Evo>Prinergy Evo Administrator.
2. In the System tab, click the Stop button.
3. On the Prinergy Evo server desktop, right-click on the toolbar and select Task Manager from the short-cut menu.
4. Click the Process tab.
5. Make sure the following Prinergy Evo programs are not active:
• J<xxxx>.exe
• PTED.exe
• PrinergyEvoAdmi
6. Open Windows Explorer, browse to and delete the following folders:

<SYSDRIVE>\Program Files\common files\creo\Prinergy Evo 

<SYSDRIVE>\Program Files\common files\creo if the folder is now empty.

<SYSDRIVE>\Program Files\creo\Prinergy Evo

<SYSDRIVE>\Program Files\creo if the folder is now empty.

<SYSDRIVE>\Program Files\InstallShield Installation Information\{4A329B63-C739-4C48-8198-5855BBC04687}

Note: The InstallShield Installation Information folder is hidden by default.

7. On the desktop, select Start>Run.
8. In the Run box, type regedit.
9. Click OK.
10. In the RegEdit dialog box, browse to and delete HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curre ntVersion\Uninstall\{4A329B63-C739-4C48-8198-5855BBC04687}
11. Click on each GUID key under HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curre ntVersion\Uninstall\.

If the Display Name subkey reads Prinergy Evo:

1. Delete <SYSDRIVE>\Program Files\InstallShield Installation Information\<GUID>.
2. Delete the GUID and its subkeys.
   
12. In the RegEdit dialog box, browse to and delete the following registry keys:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\PrinergyEvoLocal

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\PrinergyEvoNetwork

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\EventLog\Application\Araxi

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\EventLog\Application\PrinergyEvoLocal

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\EventLog\Application\PrinergyEvoNetwork

13. Browse to Start>Programs>Prinergy Evo, right click on the Prinergy Evo short cut, and select Delete from the short cut menu to remove the Prinergy Evo program folder from the Windows start menu.
14. Browse to Start>Programs>Startup, right click on the Prinergy Evo Administrator, and select Delete from the short cut menu to remove the short cut from the Startup menu.
15. From Windows Explorer, delete any Prinergy Evo hot folders.
16. Restart your Prinergy Evo server.

Technical contact(s)

Content owner: Ray Bird
See the Escalation page for escalation contacts.

Date submitted

20 Oct 2003