Product

Platform

Microsoft^® Windows^® 2000 Server

Operating system

Mac^® OS 9.2.x, Mac OS X, Windows 2000

Error

Symptoms

• Device controller displays an error stating that the TIFF is at the incorrect resolution for the queue.
• TIFF files are significantly smaller than expected (for example a TIFF file that was 2.5 MB before the update to Prinergy Evo 1.0.4.4 becomes 216 K afterwards).
• TIFF files output with a resolution mismatch and moire.

Cause

In Prinergy Evo 1.0.4.2 and earlier, there were no limits imposed on the resolution generated by the low resolution and high resolution Printer JTPs.  This means that in Prinergy Evo 1.0.4.2, you could create a process template using a low resolution Printer JTP set to 2540 DPI.

In Prinergy Evo 1.0.4.4, resolution limits have been added so that low resolution printing can only generate up to 720 DPI, and high resolution printing is limited to a minimum resolution of 721 DPI. Therefore, when you open a process template with these settings in Prinergy Evo 1.0.4.4, Prinergy Evo reads in the Process Template Editor dialog box, that the Render section, Pool box is set to printing-to-lores-file, and the Resolution box is set to 2540, and automatically resets the Resolution box to the 300 DPI default for low resolution printing.

Solution

1. In the TIFF output process template dialog box, in the Render section, Pool box, select printing-to-hires-file.
2. In the Resolution box, type the correct resolution.
3. Repeat steps 1 and 2 for any process templates that may have invalid resolution settings created before Prinergy Evo 1.0.4.4.

Technical contact(s)

Josh Garrett

Submitted by

Josh Garrett

Date submitted