Product

• Prinergy^® Evo 1.0
• Prinergy Evo Administrator

Platform

Dell^®

Operating system

Symptoms

Input files with non-ASCII file names (file names with Macintosh or Unicode characters) cannot be located after clicking Extract in WinZip.

Clicking Extract in WinZip does not properly restore input files with non-ASCII names. Instead, WinZip creates a ~BugMaster-tmp folder in the folder where the files are extracted.

Cause

WinZip does not support the archival of non-ASCII file names. In Prinergy Evo Administrator, non-ASCII file names are first assigned with unique file IDs and added to the ~BugMaster-tmp folder in the final ErrorReporter zip file. You need a special tool restore the non-ASCII files in the ~BugMaster-tmp folder.

Solution

To extract the ErrorReporter zip file:

1. On the Prinergy Evo Server computer, click Start>Run.
2. In the Run dialog box, type cmd.
3. In the Command Prompt dialog box, type %JASPERHOME%\support\bin\JExtractBugFile.cmd <absolute path to where the ErrorReporter.zip file is saved> <absolute path to where you want to save the extracted files>, where %JASPERHOME% is the where directory where you installed Prinergy Evo.
   For example, c:\Prinergy Evo 1.0.6.2\support\bin\JExtractBugFile.cmd D:\Errorreports\ChineseJob1.zip D:\ErrorReports\Chinese\Extract
4. Press Enter to extract the files from the ZIP file.
5. Once extracted, locate the special files to make sure that they were extracted properly.

Technical contact(s)

Edmond Yau

Submitted by

Edmond Yau

Date submitted

16 Feb 2004