Product

Platform

Dell^®

Operating system

Microsoft^® Windows^® 2000 Server

Error

Prinergy Evo fails to start and reports an error that the licensing server could not retrieve license information.

Symptoms

Prinergy Evo services attempt to start but then terminate with an error that the licensing server could not retrieve the license information.

Cause

A process or software error that prevents Prinergy Evo's licensing server from seeing the installed license key.

Solution

Review the log and reset Prinergy Evo.

1. From the Prinergy Evo Administrator dialog box, go to the Tools tab and select Reset Evo.
2. From the How severe should this reset of Prinergy Evo be? list, select Level 1 - Discard All Incomplete (active and queued) Processes. 

The license server resets and allows Prinergy Evo to start.

Technical contact(s)

Todd Malone

Submitted by

Ed Romero

Date submitted

30 Apr 2004