Product

• Prinergy^® Evo v1.0
• Prinergy Evo v1.1

Platform

Operating system

Microsoft^® Windows^® 2000 Server and Windows 2003 Server

Error

In Prinergy Evo, the following error occurs in the Prinergy Evo Administrator: "The IP address used by Orbacus is incorrect. Health Monitor Daemon will be stopped." Prinergy Evo will fail to start.

Cause

The IP address defined in the Orbacus registry keys does not match the computer's current IP address. This problem can occur when the computer's IP address changes. Prinergy Evo may not function properly without the correct IP settings. For computer's originating from Creo, this problem is most likely caused when Prinergy Evo and Prinergy software co-existence on the same computer. Prinergy configures the Orbacus registry setting during startup, so whenever Prinergy is started, the Orbacus registry gets updated. Prinergy Evo does NOT automatically configure or update the Orbacus registry setting.

Solution

1. If Prinergy is installed, from the command prompt, run checknetworkconfig.cmd (a utility that ships with Prinergy). 

2. If you don't have Prinergy installed, rename or remove the registry key HKEY_LOCAL_MACHINE\SOFTWARE\OOC

3. Restart Prinergy Evo.

Technical contact(s)

Kevin Ishiguro

Submitted by

Kevin Ishiguro

Date submitted

25 May 2004