Can't open the Prinergy Evo Online Help on a Windows operating system


Product		Prinergy^® Evo 1.x
Operating system		Microsoft^® Windows^® 2000 Server, Windows 2000 Professional, Windows XP, Windows 2003 Server

Component
Error		After installing Prinergy Evo Client on a Windows operating system, the online help will not open, with the HTTP Proxy error message: `The page cannot be displayed There is a problem with the page you are trying to reach and it cannot be displayed.`

Symptoms		If you want Internet access from the computer and have a proxy server and the proxy IP is configured in your Internet browser then Prinergy Evo online help does work. If you do not want to have Internet access, but have configured your Internet browser to have a Proxy server then you cannot access the Prinergy Evo online help.

Cause		The computer's Internet Browser probably has a proxy server enabled in their Internet Options. The Prinergy Evo client does not look at these settings (that is, it never uses a proxy), nor could it access the proxy server.

Solution		In the Internet Browser window, from the Tools menu, select Internet Options. In the Internet Options dialog box, select Connections. In the Connections tab, click LAN Settings. In the Local Area Network Settings dialog box, clear the options in the Proxy server area.

Technical contact(s)		Bob Cook
Submitted by		Kevin Rowe
Date submitted		19 Apr 2004