Product

Error

File not found in Microsoft^® Internet Explorer.

Symptoms

Prinergy Evo is unable to locate the download file after logging into eCentral during the Prinergy Evo update process.

Cause

Creo.com cookies are not enabled on your Prinergy Evo Server computer.

Solution

1. Start Internet Explorer.
2. From the Tools menu, select Internet Options.
3. In the Internet Options dialog box, Security tab, select the Trusted Sites icon.
4. Click Default Level, if available.
5. Click Sites.
6. Clear Require server verification (https:) for all sites in this zone if enabled.
7. In the Trusted Sites dialog box, in the Add this Web Site to the zone box, type *.creo.com.
8. Click Add.
9. Click OK.
10. In the Privacy tab, click Default, if available.
11. Click OK twice.

Technical contact(s)

Josh Garrett

Submitted by

Josh Garrett

Date submitted

21 Jun 2004