Product

All versions of Prinergy^® Evo

Operating system

Mac^® OS 9.2 and OS X 10.2 or higher, Microsoft^® Windows^®

Symptoms

Content that is present in unrefined PDF files appears to be missing after Prinergy Evo refines the file.

Cause

Knockout CMYK white can cause boxes set to 0% CMYK to be changed from overprint (clear) to knock out (opaque). This can give the appearance that content from the page is missing. The content is present, but won't be printed because it is covered by a white box set to knockout.

Solution

In the Refine to PDF process template, Overprint Conversion section, clear the Set Knockout CMYK to White check box.

Technical contact(s)

Josh Garrett

Submitted by

Josh Garrett

Date submitted

14 Jul 2004