Product

All versions of Prinergy^® Evo

Symptoms

Options, such as the TrapEditor plug-in, that require a license from the Prinergy Evo server are not able to find the license. In addition, when you start the Prinergy Evo client, the program displays the Connect to a Prinergy Evo Server dialog box. The dialog box may display that no servers can be found even though Prinergy Evo servers are on the network.

Cause

Machines may be in separate subnets, an identifiably separate part of an organization's network. Alternatively, a switch or router may have multicast filtering enabled between the Prinergy Evo server and client. Multicast filtering causes software that use licenses not to find the license server.

Solution

Disable multicast filtering on routers and switches on the network between the server and client and make sure that the server and client are in the same subnet.

Technical contact(s)

Josh Garrett

Date submitted

15 Feb 2005