Product

Prinergy^® Evo 1.2.6.0

Error

Prinergy Evo client fails to connect to the server.

Symptoms

The Prinergy Evo client attempts to establish a connection with the server and then fails.

Cause

The connection process is timing out.

Solution

Do not attempt to simultaneously start up more than one client at a time. Also, try the following:

1. In the client's Process Viewer, select System > Data Retention and enter a lower value in the Keep history for ___hours box.

2. Click OK.

Technical contact(s)

Todd Malone

Date submitted

20 April 2005