Product

Preps^® 5.1.3 and all versions of Prinergy^® Evo

Operating system

Windows^®

Error

There are some marks that worked fine in Preps 5.0.3 and earlier. In the Windows version of Preps 5.1.3, these marks cause Preps to stop working. You may encounter the problem in one of two ways:

• You try to open an existing template that contains the mark and Preps stops working.
• You try to place the mark onto a template and Preps stops working as soon as you select it in the Mark Type list.

Symptoms

When Preps stops working, you may see the software just close with no message or it displays a dialog box asking if you want to send an error report to Microsoft.

Solution

Complete the following workaround in Prinergy Evo:

1. Use the standard Prinergy Evo Refine To PDF process template to create a PDF from the original EPS mark.
2. Use the attached Output from PDF process template to create a new EPS from the PDF you created in step 1. To use the attached process template in the Process Template Editor, select File > Import Process Template and locate the file.
3. Place both the PDF and EPS files created above into your Marks folder, replacing the original EPS file.

Technical contact(s)

Jim Cox

Submitted by

Jim Cox

Date submitted

26 August 2005