Product

Prinergy^® Evo 1.x, 3.0

Error

The Prinergy Evo Server software is too old for the Prinergy Evo client to connect.

Symptoms

The server’s actual version will not be shown in the Connect to Prinergy Evo Server dialog box. The server is shown for versions that are actually too old but are running correctly.

Cause

A network cable was disconnected from the Prinergy Evo server while Prinergy Evo was starting or the IP address changed while the server was running.

Solution

A level 2 or level 3 reset may be required to allow clients to reconnect to the server. To complete a reset, in the Prinergy Evo Administrator, click the Tools tab, and click Reset Evo. From the How severe should this reset of Prinergy Evo be? list, select one of the following:

• 2 - Discard all Processes and Workflows
  
• 3 - Restore factory configuration

Technical contact(s)

Josh Garrett

Submitted by

Josh Garrett

Date submitted

25 October 2005