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Error occurs when updating to Prinergy Evo 3.0 or 3.1 from earlier versions


Product

 

Prinergy® Evo 3.0, 3.1


Error

 

Installshield Wizard Error code: -6001


Symptoms

 

Unable to install Prinergy Evo 3.0 on a server with an older version of the software already installed.


Cause

 

Some older versions of Prinergy Evo may have put an incompatible dynamic-link library in the InstallShield folder.


Solution

Delete the following folder and run the installer again: \Program Files\Common Files\InstallShield\Professional\RunTime\0701



Technical contact(s)
 

Josh Garrett

Submitted by
 

Josh Garrett

Date submitted
 

15 November 2005


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