Product

Prinergy^® Evo

Error

You may see an error message in the Event Viewer like the following: Internal software error: E 22Jun05 19:25:48.093 [2700.1996] HW00655 CreoAdmin JPrinterJTP LCMN_ExceptionInfo.cpp(451): LCMN_ExceptionInfo::UnhandledExceptionFilter, dumping unhandled exception... and at 01AD170B=HMYW_Wrapper.dll!enum HMYWAPI_TStatus __cdecl HMYWAPI_readDatabase(class std::basic_string,class std::allocator > const &,int)+76

To see this error:

1. Select Start > Settings > Control Panel > Administrative Tools > Event Viewer.
2. In the left pane of the Event Viewer, click Application.
3. In the Source column, click the column name to sort the events according to the software program that generated the event. Prinergy Evo events are listed under Araxi.
4. In the Source column, double-click some of the recent errors.

The Event Properties dialog box may display the previous error message.

Symptoms

Prinergy Evo cannot start due to a persistent Printer JTP failure. The Event Viewer may display errors related to HMYWAPI and HMYWRAPPER.

Solution

Remove the corrupt calcurve.hmy database that Harmony is using and re-import the curves into a new one from a backup file. For more information about these steps, please see the Harmony User Guide.

Technical contact(s)

Josh Garrett

Submitted by

Josh Garrett

Date submitted

16 January 2006