Prinergy Evo cannot start or cannot output after an update


Product		All versions of Prinergy Evo

Symptoms		After an update, Prinergy Evo cannot start or it cannot output to locations that it could output to before the update.

Cause		When you install Prinergy Evo, the installer automatically creates the Prinergy Evo Service account, based on the account name and password that you used during the installation. This account governs how Prinergy Evo interacts with the network. When installing an update to Prinergy Evo, the account may have changed. If the account is changed so that it is not part of the local Administrators group, Prinergy Evo will not start. If the account does not have rights to send files to specific locations, output will fail.

Solution		Double-check the account name and password of the Prinergy Evo Service account. To adjust the account and password, in the Prinergy Evo Administrator software, click Tools > Evo Password.

Technical contact(s)		Josh Garrett
Submitted by		Josh Garrett
Date submitted		29 March 2006