Product

All versions of Prinergy Evo, Prinergy, and Brisque 4.x and 5.x

Error

A job stops in the Brisque software with error 7120 (or 7107), which is a Turbo Screening Processor (TSP), Direct Memory Access (DMA) error. You may also see TSP error 7125.

Symptoms

The job stops with error 7120 or 7107. This happens intermittently but fairly frequently (several times an hour). It appears to be a hardware failure on the TSP, but replacing the board does not help.

Cause

Solution

For errors 7120 or 7107, the files will run successfully if they are first translated to NLW files. You can use hot folders to automate the translation. See the Brisque documentation for information about how to add a conversion step to a hot folder template.

For TSP error 7125, this is fixed in Brisque 5.1.3.2 with output update 4.

If you're running a version of Brisque earlier than 5.1.3.2, please use the attached patch. The patch contains two files named cmp1.rbf and cmp2.rbf located in: /scitex/version/plt_extobj/tsp1.0/byPass/

To apply the patch:

1. Open the AIX terminal.
2. Save the original files by typing:

# cd /scitex/version/plt_extobj/tsp1.0/byPass/
# cp –p cmp1.rbf cmp1.rbf.org
# cp –p cmp2.rbf cmp2.rbf.org

3. Copy the patch to one of the data volumes.
4. Browse to the patch location and type:

Technical contact(s)

Robyn Lundstrom

Submitted by

Robyn Lundstrom

Date submitted

31 March 2006