Product

All versions of Prinergy Evo.

Error

How to use the reset feature in Prinergy Evo.

Solution

1. Bug Collection: Use the Prinergy Evo Error Reporter to collect General Troubleshooting Information. Describe the problem to the RC2 and inform the RC2 where the bug collection zip file is stored.
2. Level 1 Reset: Try a Level 1 Reset, which discards all incomplete (active and queued) processes that need to be submitted.
3. Level 2 Reset: If a Level 1 Reset does not resolve the problem, try a Level 2 Reset, which discards all active, queued and historical processes.
4. Backup: If a Level 2 Reset does not resolve the problem, run a backup before trying a Level 3 Reset.
5. Level 3 Reset: Try a Level 3 Reset, which erases all user configurations and restores Prinergy Evo to the factory default. Level 3 Reset is equivalent to uninstalling and re-installing Prinergy Evo. However, if re-installing Prinergy Evo resolves a problem that a Level 3 Reset does not, inform development.
6. Restore: After a Level 3 Reset, you can restore the configuration.

Submitted by

Brian Wiebe

Date submitted

15 February 2004