Product

All versions of Kodak^® Prinergy^® Evo™ software

CopydotJTP.exe experiences a runtime error.

Symptoms

The system stops unexpectedly or is unable to start with an error related to CopydotJTP.exe.

Cause

Having four or more Kodak Copydot job ticket processors (JTPs) on some systems can cause the fourth JTP to fail to start. Investigation into this problem is ongoing.

Solution

The following procedure can be used to reduce the number of Copydot JTPs that Prinergy Evo starts.

1. Using Microsoft^® Windows^® Explorer, locate the following file on the Prinergy Evo server computer:
   
   <hard drive> \Program Files\Kodak\Prinergy Evo <version>\config_data\System\NodeManager-Local\config.txt
   
   
2. Using Notepad, type this line at the bottom of the file:
   
   Jasper.DMGR.daemons.Copydot.Instances=1
   
   
3. Save the file.



4. Restart the Prinergy Evo Server software.

Technical contact(s)

Josh Garrett

Submitted by

Josh Garrett

Date submitted

4 April 2007