Product

Error

The Prinergy Evo Client software displays, The server is not available or not responding. Alternatively, the software shows that no servers are available on the network, even though the Prinergy Evo Administrator is started and is running.

Symptoms

When starting the Prinergy Evo Client software on the server computer, the Connect to a Prinergy Evo Server dialog box displays no servers or the local server is not listed, even though the Prinergy Evo Administrator is started and is running.

Cause

One of the network cards on the Prinergy Evo server computer is either disconnected or has limited connectivity. This can occur with Gigabit Master Control Electronics (GMCE) devices when the device is turned off, or on dual network card systems where the site is only using one network card.

Solution

Make sure that the second network card is properly connected to a network, or disable it if it is disconnected or if it is not going to be used.

Technical contact(s)

Josh Garrett

Submitted by

Josh Garrett

Date submitted

10 May 2007