Prinergy Evo Client software will not connect from a Macintosh computer


Product		All versions of Kodak^® Prinergy^® Evo™


Symptoms		Prinergy Evo Client software does not work on one or more Apple^® Macintosh^® computers, even though the Prinergy Evo Server software is running and the client software works properly on the Microsoft^® Windows^®operating system.

Cause		The Mac^® OS^® X firewall is set to block User Datagram Protocol (UDP) traffic.

Solution		In the Mac desktop, choose System Preferences. Double-click Sharing, click the Firewall tab, and click Advanced. Clear the Block UDP Traffic check box and click OK.

Technical contact(s)		Jim Cox
Submitted by		Jim Cox
Date submitted		16 June 2007