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Output | Software Solutions | Proofing | Color, Screening and Calibration | Scanning | Digital Photography | Consumables | POS
Home | Contact Us | Submit Troubleshooting Info | Search | Help
Output | Software Solutions | Proofing | Color, Screening and Calibration | Scanning | Digital Photography | Consumables | POS
Product |
All versions of Kodak® Prinergy® Evo™ |
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Symptoms |
After updating Symantec AntiVirus™, the Prinergy Evo Client software fails to connect to the Prinergy Evo Server software. |
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| Cause | The Tamper Protection feature in Symantec AntiVirus can block the Prinergy Evo Client software from connecting to the server. |
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Solution |
Remove the Tamper Protection option from the Symantec AntiVirus install, or reinstall Symantec AntiVirus without the Tamper Protection option. |
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Technical contact(s) |
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Submitted by |
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Date submitted |
10 January 2008 |
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