Product

• Kodak^® InSite^™ Creative Workflow and Kodak InSite Asset Library, all versions
• Kodak TeamWorks and Kodak EyeMedia, all versions

Platform

Dell^® 2800

Operating system

Microsoft^® Windows^® 2000

Symptoms

You attempt to upload elements to a project or library. The upload processing dialog box appears but there is no upload progress. The upload never finishes.

Cause

Creative Workflow/TeamWorks and Asset Library/EyeMedia 2.0.0 and later require the Microsoft .NET Framework 1.1 Windows update and the Microsoft .NET Framework 1.1 Hotfix. If these updates are not installed, the upload will be unable to finish.

Solution

Check that the Microsoft .NET Framework 1.1 Windows update and the Microsoft .NET Framework 1.1 Hotfix (KB886903) have been installed on the server. (You can check by selecting Control Panel > Add/Remove Programs). If the updates are not installed, install them. If the updates were not applied when you originally ran the Creative Workflow/TeamWorks installer, you must rerun the installer after installing the Windows updates; otherwise the software will not run properly. It is fine to simply rerun the installer again on top of the installed software version after you have installed the Windows updates.

Technical contact(s)

Brian Laberge

Submitted by

Brian Laberge

Date submitted

08 Mar 2006