Product

• Kodak^® InSite^™ Creative Workflow and Kodak InSite Asset Library, all versions
• Kodak TeamWorks and Kodak EyeMedia, all versions

Platform

Dell^® 2800

Operating system

Microsoft^®Windows^® 2000

Error

Your software is too new to connect to this server.

Symptoms

When you try to manually start PrinergyEvo.exe in AraxiHome\TWAM\TwAmProcessor\bin on the Creative Workflow/Asset Library (or TeamWorks/EyeMedia) server, the server name does not appear in the list of available Prinergy Evo processors in the Connect to a Prinergy Evo Server dialog box, so you can’t start the executable. Explicitly entering the IP address or the server name generates the error message Your software is too new to connect to this server.

Cause

The configuration of the Creative Workflow/TeamWorks Processor Evo systems was altered so that the embedded Creative Workflow/TeamWorks Evo systems would not show up in regular Evo systems. This caused confusion when Creative Workflow/TeamWorks was installed at a site that was also running Evo, because the additional Evo systems were visible in the list of available Evo servers.

Solution

If you need to start PrinergyEvo.exe on the Creative Workflow/TeamWorks server, you must complete the following steps:

1. Open the configuration file TwAmProcessor\config_data\System\UIServer-Local\config.txt.
2. Comment out the line #Prinergy.JUIS.XmlRpcLocatorName=TwAm/DfeUIDaemon.
3. Restart Evo.

If you only need to use the Process Template Editor, you can start PTED.exe directly from \TwAmProcessor\bin.

Technical contact(s)

Brian Laberge

Submitted by

Brian Laberge

Date submitted

14 Mar 2006