Thumbnail timeout errors are reported when uploading elements


Product		Kodak^® TeamWorks 2.0.1, Kodak EyeMedia 2.0.1
Platform		Dell^® 2800
Operating system		Microsoft^® Windows^® 2000

Error		`03/08/2006 10:43:31.462 - ERROR - IFA - Workflow server is not available (Araxi service not running on Primary). Failed to get color recipes, Prinergy is not running, CSWU error code: 11`

Symptoms		Thumbnail timeout errors are reported when uploading elements. CWSDiagnostics.log reports the above error message.

Cause		The registry value TWEB/IFA/ThumbnailRenderMethod is set to 1 (separated) rather than 0 (composite). This problem was introduced in TeamWorks and EyeMedia 2.0.1 during the integration with Kodak InSite 4.5 software. The default value for thumbnail rendering was reverted back to Separated (like InSite) instead of being set to Normal (composite). This problem affects only fresh installs of 2.0.1, as opposed to upgrades, because the registry value is not changed if it was previously set.

Solution		Modify the registry value TWEB/IFA/ThumbnailRenderMethod to be 0 (composite) instead of 1 (separated).

Technical contact(s)		Brian Laberge
Submitted by		Brian Laberge
Date submitted		08 Mar 2006