Product

• Synapse^® TeamWorks
• Synapse^® EyeMedia

Platform

All platforms

Operating system

All operating systems

Symptoms

The 1.0.3 release of Synapse TeamWorks/EyeMedia Administration has the following limitations:

• One user license is taken up by running Synapse Desktop on the server.
• New staff users must be created in Synapse^® InSite Administration.
• User rights cannot be set in Synapse InSite Administration. You must click TWEM Admin Page at the bottom of the Synapse InSite Administration page to add Synapse TeamWorks/EyeMedia user rights. (By default, all Synapse TeamWorks/EyeMedia user rights are selected.)
• Some administration settings are not available, such as FPO resolution.
• Synapse TeamWorks/EyeMedia is only available with Synapse InSite.
• Synapse TeamWorks/EyeMedia 1.0.3 is only qualified to work with Synapse^® InSite 4.1.0.1286 (non-SSL only) or Synapse InSite 4.1.0.1288 (SSL or non-SSL).

In an SSL environment:

• Synapse Desktop connection URLs must include the HTTPS:// prefix or the connection may fail.
• If authentication of the SSL certificate fails, Synapse Desktop will be unable to perform uploads or downloads. Authentication can fail if the certificate is invalid or expired, or if the internal/external host name does not match the one on the certificate.
• The Synapse Desktop installer runs on Macintosh^® only. You cannot download the installer through the Synapse TeamWorks/EyeMedia web pages when using a Windows^® server.

Solution

These problems may be fixed in future releases of Synapse TeamWorks/EyeMedia.

Technical contact(s)

Jim Firstbrook

Submitted by

Jim Firstbrook

Date submitted

14 Jun 2005