Product

• Kodak^® InSite^™ Creative Workflow, all versions
• Kodak TeamWorks, all versions

Platform

Dell^® PE2800

Operating system

Error

Message not found for: -1

Symptoms

When attempting to create a task with a Japanese name, the task creation fails with the above error message.

Cause

The installation of the Oracle^® 9.2.0.6 patch on a Creative Workflow/TeamWorks server causes this problem. Systems without this Oracle patch can create the task with the Japanese name successfully.

Solution

Production has been advised to NOT install the Oracle 9.2.0.6 patch on Creative Workflow/TeamWorks servers destined for Japan; they simply install the Oracle 9.2 base software without the patch. If the patch is accidentally installed, you will need to reghost and reinstall the server, as there is no easy way to remove the patch.

To verify whether the patch is installed on the server:

1. From the Start menu, select Programs > Oracle Installation Products > Universal Installer.
2. In the Welcome dialog box, click Installed Products.
3. In the Inventory dialog box, expand Oracle Home > Synapse in the tree structure. If you see the entry Oracle 9iR2 Patch Set 9.2.0.6.0 under Synapse, the patch is installed.
4. Click Close and then Exit.
5. When prompted to confirm that you want to exit, click Yes.

Technical contact

Brian Laberge

Submitted by

Brian Laberge

Date submitted

Aug 15 2006