Login to Creative Workflow/Asset Library fails with error message “The server has detected some difficulties...Cookies must be enabled...”


Product		Kodak^® InSite^™Creative Workflow and Kodak InSite Asset Library, all versions Kodak TeamWorks and Kodak EyeMedia, all versions
Platform		All platforms
Operating system		All operating systems

Error		`The server has detected some difficulties with your system. Error: Cookies must be enabled in your browser`

Symptoms		When you type a valid username and password on the Creative Workflow/Asset Library (or TeamWorks/EyeMedia) login page using Internet Explorer version 5.01 or later, the error message displays. You are unable to log in.

Cause		The server name contains the character “_”. For example, http://freds_computer.printername.com. In order to prevent malicious Web sites from accessing cookies from another site, Microsoft strictly enforces domain name restrictions. These restrictions are defined in Microsoft's Request for Comments (RFC) documents, beginning with Internet Explorer 5.01 Service Pack 1 (SP1).

Solution		Take either of the following actions: Use the IP address instead (recommended). Change the name of the server.

See also		Microsoft Knowledge Base Article Q275033, Cookies are not saved if the host name is invalid

Technical contact(s)		Brian Laberge
Submitted by		Brian Laberge
Date submitted		20 Aug 2006