Product

• Kodak^® InSite^™ Creative Workflow and Kodak InSite Asset Library, all versions
• Kodak TeamWorks and Kodak EyeMedia, all versions

Platform

PC only

Operating system

Symptoms

When you try to access the InSite Creative Aministration Web page (formerly known as TeamWorks Administration), the page locks up and becomes unusable, even though users can still log on to the system and work normally. Rebooting the system temporarily fixes the problem, but the problem shortly returns. Occasionally, the entire IIS system locks up, so that not only is the administration Web page not available, but users logged on to the system can no longer do work.

Cause

There is a known problem in the Windows 2000 operating system where a deadlock occurs when a program that uses WMI calls the LoadLibrary() or the FreeLibrary() function in Windows 2000. Installing two Microsoft hot fixes—KB828756 and KB834010—fixes the problem. The two hot fixes are not part of the Microsoft Critical Updates that are installed automatically on the Creative Workflow/TeamWorks server; they must be installed separately.

Solution

Install hot fix KB828756, and then install hot fix KB834010.

To install hot fix KB828756:

1. Download Microsoft hot fix KB828756 onto the server.
2. Double-click the .exe file that you just downloaded.
3. At the Welcome screen, click Next.
4. At the License Agreement screen, select I agree and click Next. The hot fix is installed.
5. At the Completing the Windows 2000 KB828756 screen, select Do Not Restart Now and click Finish. (You do not need to restart the server until after the second hot fix is installed.)

To install hot fix KB834010:

1. Download Microsoft hot fix KB834010 onto the server.
2. Double-click the .exe file that you just downloaded.
3. At the Welcome screen, click Next.
4. At the License Agreement screen, select I agree and click Next. The hot fix is installed.
5. At the Completing the Windows 2000 KB834010 screen, ensure that Do Not Restart Now is not selected and click Finish. The server will automatically restart.

Technical contact

Brian Laberge

Submitted by

Brian Laberge

Date submitted

19 Dec 2006