In a TeamWorks system without Matchprint Virtual, no users can be assigned tasks


Product		Kodak^® TeamWorks versions prior to 2.0.2.695
Platform		All platforms
Operating system		All operating systems

Symptoms		In a TeamWorks system that is not licensed for Matchprint Virtual, users cannot be assigned any tasks. All users are grayed out in the Create Task dialog box, regardless of the type of task being created.

Cause		In TeamWorks versions prior to 2.0.2.695, it is possible that a licensing problem can prevent a customer without Matchprint Virtual from being able to assign any users to tasks, even though the customer has the Tasks feature.

Solution		This problem is fixed in TeamWorks 2.1.1. Upgrade the customer to TeamWorks 2.1.1, or perform the following workaround: Download the CreateTask .asp file to the TeamWorks server and unzip it. In \\<servername>\TwAmWebRoot\RUser\TW_Views, rename the old CreateTask.asp file to CreateTask.asp.orig. Copy the new CreateTask.asp file to the above folder.

Technical contact		Brian Laberge
Submitted by		Brian Laberge
Date submitted		23 Mar 2007