Product

• Kodak^® InSite^™ Creative Workflow and Kodak InSite Asset Library 3.0
• Kodak TeamWorks and Kodak EyeMedia 2.1.x

Platform

PC

Operating system

Symptoms

Thumbnails are not generated for PS or EPS files, although they are generated for some other file types (such as GIF and TIFF).

Cause

Some file types such as PS and EPS files must be processed by the TWAM Processor (Prinergy^® Evo^™) for thumbnails to be generated. (File types such as GIF and TIFF do not.) It is possible for the Evo database to become corrupted. This is a known problem in Evo 3.0.6.5. As a result, the TWAM Processor service will keep stopping shortly after it is started, and any files that need to be processed by the TWAM Processor for thumbnails to be generated (such as PS and EPS files) are not processed successfully.

You can verify that this is the problem by looking in the Evo logs in \Creo\TWAM\TwAmProcessor\logs\system for the following exception:

E 24Apr07 21:53:09.890 [5152.4104] HW04755 ARAXI
JFileMoverJTP.main LCMN_ExceptionInfo.cpp(454):
LCMN_ExceptionInfo::UnhandledExceptionFilter, dumping unhandled exception...
Microsoft C++ exception <class DbRunRecoveryException @0012FB50> thrown from instruction address 1301b243: error -30982: DbEnv::open:
DB_RUNRECOVERY: Fatal error, run database recovery
at 7C59BC80=KERNEL32.dll!RaiseException+86
at 78007107=MSVCRT.dll!_CxxThrowException+52
at 1301B247=libdb41.dll!public: static void __cdecl
DbEnv::runtime_error(char const *,int,int)+168
at 004CBE42=JFileMoverJTP.exe!004cbe42()
at 00412B83=JFileMoverJTP.exe!00412b83()
at 7C5989A4=KERNEL32.dll!ProcessIdToSessionId+381
E 24Apr07 21:53:09.890 [5152.4104] HW04755 ARAXI
JFileMoverJTP.main LCMN_ExceptionInfo.cpp(186):
LCMN_ExceptionInfo::OnTerminate, terminating application
E 24Apr07 21:53:09.890 [5152.4104] HW04755 ARAXI
JFileMoverJTP.main JLIB_Application.cpp(93):
iJLIB_Application_SignalHandler, Abnormal termination.
i 24Apr07 21:53:09.906 [5196.4200] HW04755 ARAXI
JNormalizerJTP.main XJTP_Application.cpp(423): Creo Normalizer JTPservice keeps stopping shortly after it is started up.

Solution

Perform a level 3 reset of Evo to restore Evo and its database to its factory state:

1. In \Creo\TWAM\TwAmProcessor\bin, double-click PrinergyEvoAdmin.exe to start Evo Administrator. You will see a Class Not Registered error. This is okay.
2. On the System tab, click the Stop button to stop Evo.
3. On the Licensing tab, locate the Evo license key and make a backup copy. When a level 3 reset is performed, the original license key will be lost. You must have a backup copy to restore the license key after the reset.
4. Perform the reset by going to the Tools tab and clicking Reset Evo. In the drop-down list, select 3 - Restore factory configuration.
5. Return to the Licensing tab and restore the Evo license key from the backup copy that you created in step 3.
6. Restart Evo.
7. Try uploading some PS or EPS files that previously failed. Thumbnails should now be successfully generated.

Technical contact

Brian Laberge

Submitted by

Brian Laberge

Date submitted

24 Apr 2007