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Smart Review won’t start in a Safari Web browser [ID: 82151]


Product

  Kodak® InSite™ Creative Workflow and Kodak InSite Asset Library 3.0

Platform

 

Apple® Macintosh

Operating system

  Mac OS® X

Symptoms

 

When you try to start Smart Review on a Mac workstation (through either a Web browser or Kodak InSite Desktop), the SmartReview.jnlp file downloads, but Smart Review doesn’t open in the Apple Safari® software.


Cause

 

The Safari preference to Open safe files after downloading must be selected. If this option is not selected, Smart Review will be unable to start in Safari.


Solution

 

In Safari's Preferences dialog box, on the General tab, select Open safe files after downloading.


Technical contact
 

Brian Laberge

Submitted by
 

Brian Laberge

Date submitted
 

11 Jul 2007


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