Product

• Kodak^® InSite^™ Desktop 3.0
• Kodak InSite Creative Workflow 3.0
• Kodak InSite Asset Library 3.0

Platform

Mac or PC

Operating system

Mac OS^® X or Microsoft^® Windows^®

Symptoms

After installing Desktop on a Mac or PC workstation, the software will not start or does not run properly. You want to locate Desktop's log and cache files to check them for problems.

Solution

On a Mac workstation, you can find the following log and cache files:

• Log files—located in <user>/Library/Logs/Kodak/Kodak InSite Desktop

• User preferences—located in <user>/Library/Application Support/Kodak/Kodak InSite Desktop

• Caches—located in <user>/Library/Caches/Kodak/Kodak InSite Desktop

Note: On a Mac, there are no real install log files, as the Desktop application is just copied from the server to the client workstation.

On a Windows workstation, you can find the following log and cache files:

• Log files—located in Documents and Settings\<user>\Local Settings\Application Data\Kodak InSite Desktop\Logs

• Install log files—located in Documents and Settings\<user>\Local Settings\Application Data\Kodak InSite Desktop\Logs\Install

• User preferences—located in Documents and Settings\<user>\Local Settings\Application Data\Kodak InSite Desktop\Preferences

• Caches—located in Documents and Settings\<user>\Local Settings\Application Data\Kodak InSite Desktop\Cache

Note: To run Desktop on a Windows workstation, Microsoft .NET Framework^® 2.0 is required. If .NET is not already installed, the Desktop installer should install it automatically.

You can also use Desktop's bug report feature to collect all of Desktop's major log files and either save them locally (so that you can then send them to Kodak), or automatically send them to Kodak. When the log files are automatically sent to Kodak, the Kodak Desktop development team is notified and provided with details of the problem and the Desktop logs. To collect Desktop's log files:

• In Desktop for Mac, select Kodak Insite Desktop > Report Bugs to Kodak.

• In Desktop for Windows, select Help > Report Bugs to Kodak.

Technical contact(s)

Brian Laberge

Submitted by

Date submitted

04 Sep 2007