Product

Kodak^® InSite^™ Creative Workflow and Asset Library 3.0.3

Platform

PC

Operating system

Microsoft^® Windows^® 2000

Error

Error — Caught an error trying to load the Color Target Manager: The network path was not found.

Symptoms

When attempting to start the Color Target Manager on a recently installed system, the Color Target Manager fails to launch, and the above error message appears.

Cause

Prior to version 3.0.3.2084, a bug prevented the TWEB\ColorManagement\PathToColorManagementDirectories registry value from being set up correctly during installation. If color management was performed when the server was in Production, the IP address of the server was placed in the directory path of this registry value (for example, \\10.1.26.15\AraxiHome\TwAm\data). Once the server was shipped from Production, and a new IP address was assigned to the server, the directory path with the old IP address was no longer valid.

Solution

To work around the problem, edit the registry value and replace the IP address with the name of the server. For example,
\\10.1.26.15\AraxiHome\TwAm\data becomes
\\HW00999\AraxiHome\TwAm\data.

The problem is fixed in version 3.0.3.2084 and later, so that the installer always sets the registry value using the server name rather than the IP address.

Technical contact(s)

Brian Laberge

Submitted by

Brian Laberge

Date submitted

03 Dec 2007