Changing the dongle and license key on an InSite Creative server fails with error code:-1716

Changing the dongle on an InSite Creative server fails with error code:-1716


Product		Kodak^® InSite^™ Creative Workflow, Asset Library, and Variable Data Print 3.0.x
Platform		PC
Operating system		Microsoft^® Windows^® 2000 or 2003

Error		`Unknown error recieved trying to add a new License Key to this system's License Key Registry. Error code:-1716`

Symptoms		When replacing a dongle on a server running Creative Workflow, Asset Library, or Variable Data Print, you an error appears after switching the dongle and trying to enter a new license key.

Cause		A previous dongle and license key were used on the server. Because the old dongle is no longer available, License Manager refuses to accept the new dongle and license key.

Solution		Place the original dongle back on the server. From %Araxihome%\TWAM\TwAmProcessor\bin, start PrinergyEvoAdmin.exe and remove the existing Evo license key. Put the new dongle on the server. Start License Manager and add the new TwAm Processor license key and the Creative Workflow/Asset Library/Variable Data Print license key.

Technical contact(s)		Chris Mussell
Submitted by		Chris Mussell
Date submitted		06 Jan 2008