Product

Kodak^® InSite^™ Creative Workflow and Asset Library, all versions

Platform

PC

Operating system

Microsoft^® Windows^® XP, 2000, or 2003

Symptoms

When using Microsoft Internet Explorer^® 7 Internet browser connected to a server that has SSL enabled, you cannot start Smart Review; the JNLP file fails to download.

Cause

IE 7 has enhanced security compared to IE 6 and the Apple^® Safari^™ Web browser, especially in its interaction with servers using SSL.

Solution

1. In IE 7, select Tools > Internet Options > Advanced.
2. Under Security, clear the option Do not save encrypted pages to disk. This will enable you to start Smart Review.

IMPORTANT: When the option Do not save encrypted pages to disk is cleared, you cannot download Kodak InSite Desktop using the IE 7 browser.

Technical contact(s)

Jim Firstbrook

Submitted by

Jim Firstbrook

Date submitted

22 Feb 2008