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Creating a task in a Creative Workflow project returns a 'sender is spoofed' e-mail message [ID: 82181]

Product

  

Kodak® InSite™ Creative Workflow 3.0.3, 3.0.5, and 3.1.1

Platform

  

Mac or PC

Operating system

  

Apple® Mac OS® X or Microsoft® Windows® 2000 or 2003

Error

  

This is the mail system at host relay4.relay.sat.yourmailhost.com.

I'm sorry to have to inform you that your message could not be delivered to one or more recipients. It's attached below.

For further assistance, please send mail to postmaster.

If you do so, please include this problem report. You can delete your own text from the attached returned message.

The mail system: host mail.yourmailhost.com[63.98.xx.xx]
said: 553 The sender is spoofed. (in reply to MAIL FROM command)

Symptoms

  

When a user creates a task, the e-mail notification is returned with an error message similar to that described in the Error field.

Cause

  

When creating a task, the task creation e-mail notification is sent as the user who is logged in. For example, if you are logged in to http://insite.mycustomer.com and create a task for another Kodak user, the notification is sent as user@kodak.com, but is being sent from a server in the mycustomer.com domain. In this example, when the kodak.com e-mail relay server receives the e-mail message, it treats it as a spoof e-mail because the message is coming from a kodak.com address and not being relayed from the kodak.com domain.

Solution

  

Upgrade to Creative Workflow 3.0.3.2104, 3.0.5.2275, or 3.1.1.2536. In these versions, the task notification e-mail message is sent as the system administrator of the Creative Workflow server with a reply to the address of the task creator.
Technical contact(s)
  

Chris Mussell
Submitted by
  

Chris Mussell
Date submitted
  

29 Apr 2008

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