Product

Kodak^® InSite^™ Creative Workflow and Asset Library 3.0.3 or later

Platform

PC

Operating system

Microsoft^® Windows^® 2000 or 2003

Error

The following error message appears intermittently on the Prepress Portal home page, under the Project and Library icons, when Creative Workflow/Asset Library is integrated with Prepress Portal:

The server received an error when trying to communicate with the Projects and Libraries server.

Symptoms

The error message in the Error field appears intermittently on the Prepress Portal home page.

Cause

As of Creative Workflow/Asset Library 3.0.3, a new licensed feature was introduced—Concurrent Staff Users. If a customer purchases additional Concurrent Users, the Concurrent Staff Users value should be automatically increased to match the Concurrent Users value. However, in some early 3.0.3 license keys, the Concurrent Staff Users value was less than the Concurrent Users value. This meant that when the first staff user to exceed the Concurrent Staff Users value logged in, the error message would appear.

Solution

Get a corrected license key so that Concurrent Staff Users value is greater than or equal to the Concurrent Users value on the Creative Workflow/Asset Library server.

Technical contact(s)

Brian Laberge

Submitted by

Brian Laberge

Date submitted

30 Apr 2008