Escalation

Contacts | Service call escalation process | Escalation report information required

Service call escalation process

The escalation procedure for logging a service call is as follows:

1. Call your local Response Center.
2. The RC1 team will try to resolve the service call.
3. If the RC1 team cannot resolve the problem, they will escalate the call to RC2.
4. If the RC2 team cannot resolve the problem, they will escalate the call to the Product Development (PD) team.

Contacts

The following contacts are available in case of emergency, but please call the Response Center first.

KIL - Kodak Israel

Escalation report information required

• The Escalation Report - Information Required checklist lists the information required to help resolve the escalated issue.