Lotem 800 - Escalation

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Escalation

Service call escalation process | Contacts | Escalation report information | Lotem refurbishment form

Service call escalation process

The escalation process for a service call is as follows:

Call your local Response Center (RC).
The RC1 team will endeavour to solve the service call.
If the RC1 team cannot resolve the problem then the call will be escalated to RC2.
If RC2 team cannot resolve the problem the call will be escalated to the Product Development (PD) team.

Contacts

Contact Name	Expertise	Phone	Cell Phone
Kodak Europe
Raphael Sapojnicov	CSC-PSM	32-2-352-2692	32-497-51-2692
Kodak Japan
Atsushi Fukuda	CSC-PSS	81-3-5954-9318	81-90-8030-0841
Katsuhiro Okamoto	CSC-PSM	Local: 1317 81-3-5954-9317	81-90-6139-5869
Kodak Asia Pacific
Australia: CAP.CCC@Creo.com	CSC-PSS	1-800-222-555 or 61-2-9879-9888
Shanghai: CAP.CCC@Creo.com	CSC-PSS	021-800-820-0861 or 021-641-56099	800-820-0861
Andrew Dunn	CSC-PSM	852-2839-8810	852-9091-8755
KIL - Kodak Israel
Alon Davidor	Primary PD-PSS	972-3-916-7873	972-54-9904873
Itai Peperovich	Secondary PD-PSS	972-9-959-7752	972-51-567026

Escalation report information

The Escalation Report - Information Required checklist lists the information required to help resolve the escalated issue.
Product Development Escalation Form (For use only by CSC-PSS and PSM)
- How to complete/edit the Escalation Form

Lotem refurbishment form

When a Lotem needs to be returned to the factory for refurbishments:
- During the disassembly process, fill out the requested details on the Lotem Refurbishment Form.
- Place the adhesive form onto the exterior of the shipping crate.

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