Product

• Trendsetter NEWS (TSM)

Component

• Firmware configuration (MCE or TH2), or
• Print Console configuration (Print Setups > TIFF Downloader)

Symptoms

Plate throughput is too slow; does not meet device specifications.

Cause

• Verbose reporting level set too high (Service, Expert, or Debug). If set to Debug (worst case), Print Console may display a runtime error and then crash.
   

  Important: For field service, the highest verbose reporting level that should be used is "Service." Do not set verbose to "Expert" or "Debug" unless acting under the supervision of Product Development.

• Focus reuse not enabled.
• Drum speed is too low.
• Plate rotation in Print Console's print setup is set to something other than 90 degrees.
• Mirroring in Print Console's print setup is set to something other than around drum.

Solution

1. Ensure that verbose level is set to "customer" on MCE NVS and "off" or "disabled" on thermal head NVS.
   
   NEWS 150 and NEWS 200
   Enter commands:
   NEWS>> verbose default
(default sets verbose level to customer)
   NEWS>> redirect enable
TH2 > eng
TH2 > vbs disable all
TH2 > redirect disable

   NEWS200 only
   MSFW>> verbose off all
MSFW>> redirect enable
TH2 > eng
TH2 > vbs disable all
TH2 > redirect disable
    
2. Ensure that focus reuse is enabled.
   
   NEWS 150 and NEWS 200
   NEWS>> set focus LearnSkip True

   NEWS 200 only
   MSFW>> set focus LearnSkip True
 
3. Ensure that the drum speed is correct. See the MCE firmware release notes for the appropriate Controlled Release to confirm.
   
   To set the specific media used set to 345 rpm
   
   NEWS 150 and NEWS 200
   NEWS>> redirect enable
TH2 > eng
TH2 > set med <n> drumspeed <xxx>
where <n> is the media number and <xxx> is the drum speed in RPM
   
   Note: media 1 in MCE setup corresponds to med 0 in the thermal head setup, so media 2 = med 1, media 3 = med 2, and so on.
   
   TH2 > redirect disable

   NEWS 200 only
   MSFW>> redirect enable
TH2 > eng
TH2 > set med <n> drumspeed <xxx>
where <n> is the media number and <xxx> is the drum speed in RPM (see note, above).
   TH2 > redirect disable

4. In Print Console's Print Setups pane, click the TIFF Downloader tab, and ensure that rotation is set to *90 degrees and mirroring is set to Around drum.
    
5. Verify that the NEWS device now meets its throughput spec by following the instructions in Measuring throughput of Trendsetter NEWS output devices.

See also

• Description of "verbose" command

• Measuring throughput of Trendsetter NEWS output devices

Technical contact(s)

Jack Miro

Submitted by

Jack Miro

Date submitted

30 Nov 2004