Product

• CS Xpose 2.00.x
• Prinergy® 2.x
• Lotem™ 400 Quantum or Lotem 800 Quantum

Platform

Intel, Dell® 2400 or 6400

Operating system

Windows® 2000

Symptoms

Communication problems between Prinergy and the Lotem Quantum.

Cause

• The SCSI connection.
• The Prinergy JTP connection is down.

Solution

1. On the Prinergy workstation, right-click on My Computers.
2. From the short-cut menu, select Properties.
3. In the Properties dialog box, click the Hardware tab.
4. Click the Device Manager button.
5. In the Device manager dialog box, verify that <####>/ScsiPrinter appears.
   If <####>/ScsiPrinter does not appear, the device is not connected, and you should check the SCSI cable installation.

See also

The connection between Prinergy 2.x and CS Xpose 1.00.x is down.

Technical contact(s)

David Weill

Submitted by

David Weill

Date submitted

28 May 2002